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Terms and Conditions

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Terms and Conditions

1. Agreement/Contract

1.1 In these Terms and Conditions "We" or "Us" or "Our" means EMBRI Pty Ltd Trading As Mr Stoves and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website, network and processes, including the purchase of products or services through this Website.

1.2 By browsing this Website, or placing an Order, You agree to these Terms and Conditions as set out, which constitutes a legally binding contract between Us and You for the supply of Products.

1.3 The Contract together with your Order constitutes the entire agreement between Us and You for the supply of Products. The Contract cannot be varied unless We agree to modify it in writing or by email.

2. Legal Capacity

2.1 You must be a minimum of 18 years of age to be able to place orders with Us. By accepting this Agreement, you acknowledge that you are over the age of 18 years.

3. Use of Site

3.1 This web site may contain links to other web sites. We are not responsible for the content or privacy acts associated with linked websites. We take no responsibility for any damage which may arise in connection with your use of this website.

4. Pricing

4.1 All prices shown are inclusive of GST. All prices provided on the Website are subject to change at any time without notice. All prices listed on the Website exclude delivery cost. Delivery cost will be shown separately on a order.

4.2 If delivery price comes up $0.00 on check out page please email us with your delivery details or ring us and we will promptly give you a delivery price.

5. Product Specifications

5.1 Features specifications of product described or shown on the website and are subject to change without notice.

5.2 As much as we try to update specifications as soon as models change , there may be times when new specifications do not match new models. If you are unsure please email or contact us.

6. Orders

6.1 We do not accept any responsibility for orders that are declined, delayed or not accepted due to problems with internet connections.

7. Payment

7.1 You can provide your nominated credit card during purchasing on the website. Payments for orders will be processed immediately upon confirmation of your order.

7.2 If your payment method triggers fraud protection measures, we may contact you to confirm additional details, or cancel the transaction. Your order will not be completed unless your order has passed our fraud prevention measures.

7.3 If additional information is not received within 3 days, your order will be cancelled. Information requests are sent to help protect credit card holders from online fraud.

7.4 All goods remains property of Us until total price is paid and can be reclaimed without consent.

8. Delivery of Goods

8.1 We estimate that delivery time could be between 1 to 10 working days (dependent on the time of year and your location), please exclude any weekends and public holidays when factoring these days.

8.2 We aim to deliver all products in a prompt and timely manner. Due to factors outside our control it is possible that delays may result in shipping of goods. We do not accept any liability for loss or damage suffered by anyone as a result of any such delays.

8.3 We do not deliver to PO Box addresses.

9. Warranty

9.1 All air conditioning units sold by Us are covered by a 5 year manufacturer's warranty.

9.2 Warranty will be voided by the manufacture if the system is not installed by a fully licensed and qualified trade's person or not installed according to the manufacturer's specifications. Under these circumstances any service repair costs will be the responsibility of the customer.

9.3 If there is a problem with the air conditioning system during the warranty period please ring the Manufacturer's customer service department. You will need to provide proof of purchase and be required to give model and serial number which will be on your warranty form which came with your air conditioning. If you have questions relating to warranty please email or ring us.

10. Return Policy

10.1 We will not refund, credit or replace on incorrect choices, or failing to verify and accurately provide information when placing an order. We will refund or exchange purchased equipment if the equipment on delivery is found not to be of merchantable quality.

10.2 We will only refund where a replacement unit cannot be provided.

10.3 If replacement of the unit cannot be provided refunds will be generally offered. Upon agreement to replace or refund the purchase price of the faulty unit, the defective unit must be returned to us to start the process. If the goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge. If you have any queries regarding this matter please contact us.

10.4 Please note we are unable to accept return of any goods that you have used or attempted to install.

11. Copyright

11.1 All content included in this site, including but not limited to text, graphics or code is copyrighted, and is the property of Us. You can copy and print hard copy portions of this website for the sole purpose of placing an order with Our products.

12. Trademarks

12.1 All trademarks, service marks and trade names of Us used in this website are trademarks or registered trademarks of Us.

13. Promotions

Energex Peak Smart Rebate

13.1 The terms and conditions of this promotion are directly from Energex, so please go to the below website for more information.

https://www.energex.com.au/residential-and-business/positive-payback/positive-payback-for-households/households

14. Installation

14.1 Inclusions

Fully installed prices applies to a Standard Back to Back Installation only. This is typically a single story brick veneer with a tiled roof domestic building with the outdoor unit sitting on concreted path. This includes 3 meters of refrigerant pipe run between the head unit and compressor (additional piping required after 3 meters will be charged at $66 per meter).

A new dedicated circuit is installed for the air conditioner only (up to 15 meters of electrical cabling included. Switchboard must be up to date with circuit breakers and should have a spare space to install new breaker. Additional costs will be incurred for non standard installations, please contact us for a quote if you feel yours may differ.

Additional costs may come in the form of Wall Brackets ($132), Lifter Hire ($110), Concrete Pads ($30) and a Switchboard Upgrade (quoted on the day).